Freshsales is a sales CRM software by Freshworks that makes it easy for businesses of all sizes. It helps them to attract, manage, close, and nurture their leads.

With a highly intuitive UI and a powerful feature set including built-in phone and email. AI-based lead scoring, visual deal pipeline, intelligent workflow automations, and customisable visual reports and dashboards.

Freshsales gives businesses everything they need to manage and scale their sales without having to juggle multiple tools. Freshsales is GDPR compliant and has several GDPR specific features and enhancements. 

The Freshsales marketplace currently hosts over 75 apps that can be seamlessly integrated with it to enhance productivity.

Freshsales comes with a built-in phone powered by Freshcaller. Which enables direct calling with a simple click on a contact’s phone number. 

Users can set up buy local numbers, enable call recording, and set up IVRs in a matter of minutes. Users can also add notes, schedule tasks, as well as make appointments.

The 360-degree view gives users in-depth customer insights. On prospects allow users to plan relevant conversations and keep track of touchpoints using the activity timeline. 

Freshsales collects data and segments activities based on a contact’s behavior. Users can get perspective on leads with advanced lead scoring, and prioritize important follow-ups.

The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. The drag and drop navigation enables users to move deals across the sales pipeline into any stage.